Totally useless error

“Error Number : 311 Printer is in use or an error has occurred. If an error has occurred, eliminate the cause of the error.”

Useless Error

After getting this dumb error, I did all obvious things, restarted the computer, restarted the printer, upgraded the drives, searched, and found others who’ve gotten the same error, all without success.

Finally, after even more playing around, I think I’ve hit upon the issue that I have a “print head error” that requires repair service. 🙁 I’ll find out tomorrow when their customer support is open.

Published by

Dustin Luther

Current lead up the team managing Brand and Influencer Engagement programs for Dun & Bradstreet. You can find me on Twitter (@tyr) or LinkedIn (DustinLuther)

3 thoughts on “Totally useless error”

  1. Nope. 🙁

    After a little more playing around, I noticed that the light on the printer was flashing 7 times… According to the folks at Cannon, this meant that my printer head was broken and the solution is to buy a new print head (which can’t be returned), but the tech support guy said there was a good chance this wouldn’t actually help, so I haven’t done anything yet.

  2. Same problem. I just went through troubleshooting with Canon support. I can clean the nozzles and with USB connection but not through BlueTooth. I am running OS 10.5.4 on a MacBook. It worked fine until my hard drive failed and was replaced.

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